WARRANTY | RETURNS


Podium Pros guarantees its products to be free of defects in materials and workmanship for 1 year. This warranty does not apply if the defect is due to misuse or mishandling. 

Any manufacturer's defect may be returned for repair for a period of 1 year from the delivery date. 

All of the above terms are valid if the podium is used as directed. If the podium is modified in any way, all of the terms of this warranty are void. 

 

PLEASE REFER TO THE PODIUM CARE GUIDE FOR MORE INFORMATION

 

Damages resulting from improper handling during shipping are eligible for claim within 7 business days of the podium's arrival. 

 

Please open your purchase immediately following delivery and keep the packaging for return if your order has arrived damaged. 

The packaging must be documented via photos and issue noted on the proof of delivery document signed by the receiving person (consignee). 

 Podium Pros Inc. must be contacted within 24 hours of the podium's arrival with a detailed description of the issue along with photos of the packaging and damage. 

We will take care of the rest!

 

If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 business days of delivery or pick up. The item must be returned in its original condition and packaging. 

 

Refunds will be processed based on the original method of payment. 

 

Due to the custom nature of our products, we strive to ensure your satisfaction before the order ships. If an order must be returned, a 20% restocking fee will be applied at the point of refund. 

We are not responsible for covering return shipping costs back to our shop. 

 

 

 

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